Refund policy
14-Day Return Policy
We offer a 14-day return policy, granting you 14 days after receiving your item to request a return, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Eligibility Criteria
We only offer refunds for damaged items. If your item arrives damaged, please contact us immediately with photographic evidence of the damage within 14 days of receiving the item. And provide us your full name with order number. We will send you a new item or give a full refund depends on the item. Shipping protection is not refundable!
Order Cancellation
Once an order is placed, it cannot be canceled. If the order has not yet been processed or shipped, you may contact us, and we will assess if cancellation is possible. Please note that personalized or custom-made products cannot be canceled under any circumstances, in accordance with the UK Consumer Contracts Regulations 2013.
Return Questions
Should you have any queries regarding returns, please don't hesitate to reach out to us at info@looved-london.com We strive to respond to refund requests within 1-5 business days.
Additional Policy for 50% Off Items
For items purchased at a 50% discount or more, customers are responsible for shipping the item back to us at their own cost. Please note because of high discount some items are not possible to return! You can ask us easily through our contact page.
Refund Options
If you wish to request a refund, you have three options:
- Receive a 15% refund on the purchase price.
- Return the item at your own cost. £30 +- (depends on item)
- Discount on next order.